Refund & Cancellation Policy

Last updated: 09 December 2025

This Refund & Cancellation Policy applies to orders placed through the Dyalek platform operated by Bazario Private Limited. Because Dyalek is a B2B marketplace focused on bulk orders, our policies are designed with wholesale transactions in mind.

1. Order confirmation & cancellation by buyer

Orders are confirmed once payment is successfully completed or as otherwise communicated in writing.
Once an order is confirmed and moved into processing/packing, cancellation by the buyer may not be possible.
If you wish to cancel an order, you must raise a cancellation request as early as possible through the app or by emailing support@dyalek.com.
Approval of cancellation requests is subject to seller and platform discretion. If raw materials have been procured or production/packing has started, cancellation may be rejected or charged a fee.

2. Cancellation by Dyalek or seller

We or the seller may cancel an order partially or fully in cases such as stock unavailability, pricing errors, quality concerns, regulatory reasons or suspected fraud.
In such cases, any amount paid for the cancelled portion will be refunded to the original payment method, subject to payment gateway timelines.

3. Returns & replacements

Since Dyalek deals in bulk B2B orders, we generally do not accept returns for reasons such as change of mind or unsold stock. However, we will work with you in the following situations:

Products received are damaged in transit.
Products are defective or not as described (e.g. wrong specification or major quality deviation).
Products received are incorrect items compared to the order invoice.

In such cases, you must notify us within the time window communicated in the app or on the invoice (for example, within 24–48 hours of delivery), along with clear photos/videos and quantity details.

4. Inspection & resolution

Upon receiving your complaint, we may coordinate with the seller and logistics partner to investigate the issue.
We may request additional evidence (photos, videos, packaging details) to assess the claim.
Based on the investigation, resolution may include partial refund, full refund, replacement shipment or rejection of the claim if the issue is not established.

5. Refund method & timelines

Approved refunds for online payments will be processed back to the original payment method (e.g. card, UPI, net banking) used at the time of order.
Once initiated by us, the actual credit to your account is subject to your bank/payment provider’s timelines (typically 5–7 business days, but may vary).
We do not provide cash refunds.

6. Non-refundable situations

Refunds may not be provided in cases including but not limited to:

Complaints raised beyond the specified time window from delivery.
Products used or consumed significantly, making inspection impossible.
Damage due to improper storage/handling after delivery at the buyer’s end.
Minor variations in colour, finish or packaging that do not materially affect the product’s function or agreed specification.

7. Payment gateway charges

In some cases, payment gateway or banking charges associated with the transaction may be non-refundable, subject to the rules of the payment gateway and banks. We will inform you of any such deductions, where applicable.

8. Disputes

We encourage you to first contact our support team to resolve any concerns related to refunds, returns or cancellations. If issues remain unresolved, they may be addressed in accordance with the governing law and dispute resolution terms in our Terms & Conditions.

9. Contact us

For any questions about this Refund & Cancellation Policy, or to raise a request related to an order, please contact:

Bazario Private Limited
Email: support@dyalek.com

This document is a general template to communicate our usual practice and does not constitute legal advice. Specific terms may vary by product, seller or contract and will be communicated where applicable.